From deployment through operations, Silver Peak offers world-class service and support to make your data acceleration simple, secure, and cost effective. Find the support you need:
Technical Support
We offer a variety of hardware and software support programs including 24/7 telephone technical support, parts exchange, and software subscription services. You can also access our secure support site where you can find everything from software upgrades and tech tips to product documentation and release notes.
| GOLD | PLATINUM | |
|---|---|---|
| TERM | Annual (Multi-year Plans Available) | Annual (Multi-year Plans Available) |
| WEB-BASED SUPPORT PORTAL | Unlimited access 24 / 7 / 365 Includes: software downloads, technical documentation, and online knowledge base |
Unlimited access 24 / 7 / 365 Includes: software downloads, technical documentation, and online knowledge base |
| SOFTWARE UPDATES | Major and minor feature releases; maintenance releases |
Major and minor feature releases; maintenance releases |
| TECHNICAL SUPPORT | 24 / 7 / 365 Phone / e-mail / web |
24 / 7 / 365 Phone / e-mail / web |
| RESPONSE TIMES | 4 Hours | 2 Hours |
| TECHNICAL ESCALATION | Yes | Yes (Priority) |
| EXTENDED WARRANTY WITH ADVANCED REPLACEMENT VIA PRIORITY OVERNIGHT SHIPMENT |
Ships same business day if submitted and verified by 12:00PM local time of the supporting depot. |
Ships same business day if supporting depot. |
Silver Peak Support Services
Customer Support Technical Assistance
Training (SPX Certification)
Get educated about Silver Peak technology and products with Silver Peak eXpert (SPX) Certification. You’ll learn about key WAN fundamentals, gain an in-depth understanding of how to deploy, monitor, troubleshoot and manage a Silver Peak-enabled WAN, and discover how to track and report key statistics about application and network behavior. Download course description PDF.
WANstart
Learn how to deploy data acceleration in your environment. You’ll benefit form best practice tools and advice, as well as 24-hour access to our product experts.
WANcheck
Tap into our experts to review your deployment scenarios, assess ongoing metrics, and get best practice recommendations to ensure your Silver Peak products are delivering maximum value.
AutoSupport
Take advantage of around-the-clock remote monitoring and analysis of your Silver Peak product performance.
New to Silver Peak? Set up your support account.