Rick Valentine leads all aspects of customer success, satisfaction and retention, currently representing more than 3,000 customers around the world. Prior to Silver Peak, Valentine served as chief customer officer at Symantec Inc./Veritas Software leading customer success for the technical support software portfolio spanning consumer and enterprise customers across 11 global locations and 15+ languages, including a team of 1,500 worldwide associates. Prior to that, Valentine served as general manager of employee management solutions at Intuit and vice president and general manager of Sage SaaS and Cloud services at Sage Software. Earlier, Valentine served in various executive assignments at Major Account Payroll Service, National Account Services and ADP. Valentine is a Certified Public Accountant and holds a Bachelor of Arts from Miami University.