Virtual WAN optimization proves less taxing on Sureprep's VDI environment (Interview SearchStorage)

To keep its virtual desktops functioning at high performance during its peak season, tax preparation firm SurePrep decided virtual WAN optimization would be the best way to share resources in service centers across the globe. SurePrep’s IT needs are unusual, because its resources are dedicated to making everything run flawlessly during a short period when tax season is in full swing. “Our peak season is five days a year,” said Will Hosek, SurePrep’s vice president of information technology. Hosek said SurePrep goes from about 50 servers during most of the year to more than 100 during tax season. The Newport Beach, Calif., company has a 200-seat service center in Irvine, Calif., and another 200-seat center in Mumbai, India. Both service centers run virtual desktops with Wyse Technology Inc.’s Remote Desktop Protocol (RDP)-based thin clients.

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