The Alarms - Current Alarms page lists alarm conditions on the appliance. Each entry represents one current condition that may require human intervention. Because alarms are
conditions, they may come and go without management involvement.
Whereas merely acknowledging most alarms does not clear them, some alarm conditions are set up to be self-clearing when you acknowledge them. For example, if you remove a hard disk drive, it generates an alarm; once you’ve replaced it and it has finished rebuilding itself, the alarm clears.
The appliance can raise alarms based on issues with tunnels, software, equipment, and Threshold Crossing Alerts (TCAs). The latter are visible on the appliance but managed by the GMS (Global Management System).
Although Appliance Manager doesn’t display Alarm Type ID (Hex) codes, the data is available for applications that can do their own filtering, such as SNMP.
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RESOLUTION: Tunnel peers are running incompatible software versions.
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RESOLUTION: Cannot reach tunnel peer.
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RESOLUTION: Check for tunnel encapsulation mismatch.
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Duplicate license detected in peer (only applies to virtual appliance)
RESOLUTION: Install unique license on all virtual appliances. To check and/or change license:
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RESOLUTION: System ID is not unique.
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RESOLUTION: Upgrade all connected appliances for full optimization.
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RESOLUTION: Tunnel are not running the same release of software. They will function, but with reduced functionality.
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RESOLUTION: Enter a new license.
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RESOLUTION: Enter a valid license.
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RESOLUTION: Enter a new license key on the <System Page> to proceed.
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RESOLUTION: Enter a new license key on the <System Page> to avoid loss of optimization or potential traffic disruption.
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RESOLUTION: Reboot the appliance. Traffic will not be optimized until this is performed.
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RESOLUTION: Appliance statistics could be missing for a substantial period of time. Contact Customer Service.
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RESOLUTION: Contact Customer Service.
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RESOLUTION: Create an additional bridge and use previous second WAN next-hop as its WAN next-hop. NOTE: Second Silver Peak requires another IP address that is in the same network as the first bridge.
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RESOLUTION: New QoS traffic class/Queue configuration has changed from a tunnel-based QoS system to one based on the system/WAN interface. Automatic mapping of existing tunnel traffic class configuration to new QoS Shaper traffic has failed. Check QoS Shaper configuration and adjust Traffic Class settings as necessary.
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RESOLUTION: IP Header configuration has moved from tunnel context to the Optimization Policy. Use Optimization Policy to disable IP Header compression.
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RESOLUTION: Enter a new license key on the <System Page> to avoid loss of optimization or potential traffic disruption.
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RESOLUTION: The SSL certificate has a future start date. It will correct itself when the future date becomes current. Otherwise, install a certificate that is current.
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RESOLUTION: Reinstall a valid SSL certificate that is current.
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RESOLUTION: Check the appliance’s NTP server IP and version configuration:
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RESOLUTION: The key is not an RSA standard key that meets the minimum requirement of 1024 bits. Regenerate a key that meets this minimum requirement.
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RESOLUTION: No action required. Current system is capable of using multiple WAN next-hops. It routes tunnel traffic to tunnel’s source IP interface’s WAN next-hop.
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RESOLUTION: New QoS traffic class/Queue configuration has changed from a tunnel-based QoS system to one based on the system/WAN interface. Automatic mapping of existing tunnel traffic class configuration to new QoS Shaper traffic has failed. Check QoS Shaper configuration and adjust Traffic Class settings as necessary.
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RESOLUTION: Subnet sharing/advertisement module has detected a network mask of less than 8 bits. Verify your configured subnets in the Configuration > Subnets page.
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RESOLUTION: Contact Customer Service.
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RESOLUTION: Contact Customer Service.
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RESOLUTION: Assign more memory to the virtual machine, and restart the appliance. Traffic will not be optimized until this is resolved.
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RESOLUTION: Assign more processors to the virtual machine, and restart the appliance. Traffic will not be optimized until this is resolved.
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RESOLUTION: Assign more storage to the virtual machine, and restart the appliance. Traffic will not be optimized until this is resolved.
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RESOLUTION: Contact Customer Service.
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RESOLUTION: Contact Customer Service.
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RESOLUTION: Normal with factory default configuration, during reboot, and if user has put the appliance in Bypass mode. Contact Customer Service if the condition persists.
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RESOLUTION: Check interface speed/duplex settings and negotiated values on wan0/wan1 and lan0/lan1 etherchannel groups.
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RESOLUTION: Normal during disk replacement. Insert disk using UI/GMS. Contact Customer Service if insertion fails.
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RESOLUTION: Contact Customer Service to replace disk.
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RESOLUTION: Check speed/duplex settings on the router/switch port.
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LAN next-hop unreachable 2
RESOLUTION: Check appliance configuration:
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RESOLUTION: Check cables and connectivity. For example, if lan0 is shut down, check why wan0 is down. Applicable only to in-line (bridge) mode.
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RESOLUTION: Check interface admin configuration for lan0/wan0 (and lan1/wan1). Applicable only to in-line mode.
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RESOLUTION: Check interface configured speed settings and current values (an0/wan0, lan1/wan1). Applicable only to in-line mode.
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RESOLUTION: Is the system in Bypass mode?
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RESOLUTION: Power issues? Was the appliance shutdown ungracefully? Contact Customer Service if the shutdown was not planned.
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RESOLUTION: Check the interface. Is the link down?
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RESOLUTION: Cannot establish WCCP neighbor:
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RESOLUTION: Check WCCP mask/hash assignment configuration on all Silver Peak appliances and ensure that they match.
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RESOLUTION: Wait for disk to recover. If it does not recover, contact Customer Service.
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RESOLUTION: Normal. If rebuilding is unsuccessful, contact Customer Service.
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RESOLUTION: Contact Customer Service to replace disk.
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RESOLUTION: Check Silver Peak interface configuration.
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RESOLUTION: VRRP state has changed from Master to Backup.
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Threshold Crossing Alerts (TCAs)
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The average WAN–side transmit throughput of X Mbps over the last minute [exceeded, fell below] the threshold of Y Mbps
RESOLUTION: User configured. Check bandwidth reports for tunnel bandwidth.
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The average LAN–side receive throughput of X Mbps over the last minute [exceeded, fell below] the threshold of Y Mbps
RESOLUTION: User configured. Check bandwidth reports.
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Threshold Crossing Alerts (TCAs) (cont.)
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RESOLUTION: User configured. Check flow and real-time connection reports.
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RESOLUTION: User configured. Check flow and real-time connection reports.
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RESOLUTION: Contact Customer Service.
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RESOLUTION: User configured.
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RESOLUTION: User configured.
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RESOLUTION: User configured.
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RESOLUTION: User configured.
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Threshold Crossing Alerts (TCAs)
(cont.
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RESOLUTION: User configured.
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RESOLUTION: User configured.
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RESOLUTION: User configured.
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The total number of flows <num-of-flows> is approaching the capacity of this appliance. Once the capacity is exceeded, new flows will be <dropped|bypassed>.
RESOLUTION: If this condition persists, a larger appliance will be necessary to fully optimize all flows.
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