Appendixes > C - Tunnel Troubleshooting > Check the Obvious Stuff

Check the Obvious Stuff

  1. Do you have any Alarms on the appliance or orchestrator?
  2. Can you ping the IP address of the next hop?
  3. Can you ping an IP address on the internet?
  4. Have you verified that you’re using the correct public IP address? 
    • Does the NAT switch need to be on or off?
  5. If the appliance is directly connected to broadband, turn off wan hardening. 
    • Can you access the appliance via https and ssh?  
    • If so, you know you are on the public internet.
    • Turn WAN hardening back on immediately.