If you have a problem with an appliance, Silver Peak Support may ask you to send them specific debug files for evaluation. Listed under Help > Tech Support, these include log files, debug dump files, tech files, snapshots, and tcpdump results.
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To open a new case, click Create Case & Upload Diagnostics to Silver Peak.
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This requires you to have a valid Silver Peak Support account email address. An email will be sent to this address, confirming that a case has been created and providing you with a Case Number.
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All debug files are stored on the appliances themselves. From the table, you can download a file to your computer or upload it to Support.
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You can upload a file from your PC to Support, using the Advanced Options menu.
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Although GMS logs aren’t visible to you in the menus, the Advanced Options menu lets you upload GMS logs to Support or download them to your computer.
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If necessary (for example, because of firewall issues), you can configure a proxy for uploading files to Silver Peak Support. Go to Help > Tech Support > Advanced Options > Proxy Settings.
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