Siebel CRM

Sales management and their distributed teams need fast and reliable access to customer data in Siebel CRM, even from distant locations. However, all too often WAN dynamics undermine Siebel performance over distance. Silver Peak fixes the WAN, improving Siebel CRM by 4.5X or more over distance.  With Silver Peak, IT can deliver a faster, more consistent Siebel experience to every remote location.

Siebel CRM solution provides transactional, analytical and engagement features to manage customer-facing operations. While responsive within the organization, Siebel CRM performance can degrade across distance. Replicating Siebel databases offsite may take longer to complete. Logging into Siebel CRM from remote offices, as well as printing reports or refreshing dashboard, may require more time.

Adding more WAN bandwidth will not help Siebel performance across distances. As delay increases, TCP throughput decreases regardless of network bandwidth.  Even where distance is limited, delay across private services, such as MPLS, and particularly Internet virtual private networks (VPNs), may be longer than expected due to network congestion, service provider routing practices, and provider peering policies. The fact that this may occur intermittently, impacting some routes some of the time, complicates root cause analysis.

Silver Peak addresses these and other network challenges, enabling Siebel CRM to perform well every time regardless of office location. More specifically, Silver Peak address the following challenges: 

• Bandwidth – Silver Peak byte-level deduplication  and compression remove redundant Siebel CRM data from the WAN. The first time Siebel CRM sends data it is fingerprinted and compressed by Silver Peak. Subsequent requests are fulfilled by the local Silver Peak instance.
• Latency – Silver Peak mitigates latency enabling Siebel CRM to operate more efficiently over distance. TCP Acceleration includes windows scaling, selective acknowledgements, and HighSpeed TCP. CIFS Acceleration includes CIFS read-ahead, CIFS write-behind, and CIFS metadata optimizations. Latency is also reduced through packet coalescing, which re-packages multiple smaller packets into a single larger one, and through Dynamic Path Control, which selects the fastest path to a remote location.
• Congestion – Silver Peak makes Siebel CRM performance more predictable across congested WANs. Lost packets are reconstituted in real-time at the far end of a WAN link, avoiding delays that come with multiple round-trip retransmissions. Out-of-order packets are resequenced, avoiding retransmission and processing delays that occur when packets arrive out-of-order.

Specific customers who have used Silver Peak to improve their CRM and ERP architectures include: 

• Classic Components, a major electronics distributor
• Curt G. Joa (“JOA”), a global designer and manufacturer of specialty machines
• Essential Energy Services Trust, a leading provider of oilfield services in western Canada
• Merial, a world leader in research, manufacturing and marketing of animal health pharmaceuticals and vaccines
• Miles & Stockbridge P.C., a leading law firm in the mid-Atlantic region
• NCCW, one of the largest application service providers in the Netherlands
• SMTC, a  global electronics manufacturing services provider

and many more. Silver Peak protects Siebel CRM data in-flight between locations with an Accelerated IPSec virtual private network (VPN) running AES-256, the enterprise standard for data encryption. Data-at-rest in Silver Peak instances is also encrypted with AES. End-to-end encryption is provided by SSL/TLS.

Silver Peak offers the most scalable and cost-effective data acceleration software for connecting data centers, remote offices and the cloud. You can download and deploy it  as a free, self-service trial in just 20 minutes or contact us to see how Silver Peak can help your organization.